Cable Melbourne Shipping & Delivery

CHRISTMAS DELIVERY CUT OFF DATES

The below cut off dates are estimates only. We recommend shopping earlier this holiday season to ensure you and your loved ones receive your gifts in time.

Australia Post has advised that while they have scaled up their network to cater to the holiday shopping season, they will be prioritising their express delivery service over their standard delivery service as they have done in recent years. Please keep this in mind when placing your online orders.

Australia Standard Shipping

Australia Express Shipping

DOMESTIC SHIPPING 

Origin: Melbourne, Victoria

We endeavour to dispatch all orders placed before midday (AEDT) on the same business day and all orders placed after midday (AEDT) will be dispatched on the next business day. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the Cable Melbourne website.

Please note the above delivery time frames are indicative only and are subject to the Australia Post delivery networks which may be susceptible to delays. We recommend placing your orders well in advance to prevent disappointment.

EXPRESS SHIPPING
Origin: Melbourne, Victoria

Please note that express shipping is charged at AUD$15 flat rate per order. Australia Post Express Post time frames begin from when you receive your shipping notification, not from when your order is placed on the Cable Melbourne website. We endeavour to dispatch all orders placed before midday (AEDT) on the same business day and all orders placed after midday (AEDT) will be dispatched on the next business day.

Please note the above delivery time frames are indicative only and are subject to the Australia Post delivery networks which may be susceptible to delays. We recommend placing your orders well in advance to prevent disappointment.

AUSTRALIAN ORDERS

Standard shipping within Australia is AUD$10.

FREE Standard Shipping Australia wide when you spend over AUD$300

Standard Shipping times apply for all orders. 

Australia Post - Express Post is available and will cost AUD$15 per order, chargeable at checkout.

Your order will be delivered by Australia Post through an E-Parcel service.

Tracking from Australia Post E-Parcel will be emailed directly to the customer notifying the status of the parcel.

CANCELLATIONS

Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched by midday the day the order is placed – unless it is placed during the weekend or on a public holiday. Please note that shipped orders cannot be cancelled. A signature will be required on delivery.

INTERNATIONAL ORDERS

International freight charges are as follows and will be sent via Australia Post with tracking:

International shipping AUD$35

FREE International Shipping when you spend over AUD$350

Cable Melbourne is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.

International customers may have to pay import duties and/or customs clearance fees. For information, please contact your local customs office. Country-specific customs duties, taxes and clearance fees are the responsibility of each individual customer. Unclaimed or refused deliveries may incur additional fees.

Please note, Cable Melbourne is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

Due to contractual obligations to our New Zealand wholesalers, we are no longer able to ship online orders to New Zealand. We acknowledge the inconvenience that this may cause our Cable Melbourne online customers, but rest assured, you’ll still be able to shop Cable Melbourne from your local New Zealand stockist. A number of our New Zealand wholesalers are small, independently-owned businesses that we support wholeheartedly and hope that you will do so, too in the future.

For a list of our New Zealand stockists, please click here

DELAYS

Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Customer Care will contact you immediately or if you have any concerns, please contact info@cablemelbourne.com