Sale and outlet items can not be returned for a refund. They can be exchanged for another item or a credit note. Credit notes are sent via email. These last 3 years and can be redeemed online or in store. Please visit our returns page for more in formation.
All online purchases must be returned via mail to our online store. Please fill out a returns form noting the item you are returning and the new item you are wanting to receive. Include this in your parcel and post this to:
Att: Online Returns
54 Cremorne St
Cremorne VIC 3121
If you would like to request a hold for an exchange item to ensure it is available please contact us to arrange this.
Credit notes are available for 3 years from the date your return was processed. They can also be used online or in store.
Once your order has been dispatched you will receive detailed tracking information via email as well as e-mail notifications from Australia Post. If you can not locate your tracking email, please contact us to re-send your details.
If you believe your item is faulty we will e-mail you a printable Australia Post Returns Label covering the postage fee. Please contact us to provide some details and arrange this. Your item will then be assessed by our production team and we will contact you with an outcome.
If you have not received your delivery within 10 working days of making your purchase please contact us and we will raise an enquiry with our shipping partners on your behalf.
To join the Cable Collective loyalty program, simply register your details here .
If you have purchased with us previously (online or in store) or you receive our emails but are not part of the Cable Collective, please register using the same email to ensure all your purchases are attached to the one account.
Please note if you do not provide us with an email address you will not receive notifications of your rewards, gifts or program benefits.
When purchasing online, your Cable Collective rewards and gifts are redeemable at the cart page. Ensure you are logged into your account so you can access these benefits.
To learn more about earning rewards on purchases visit the Cable Collective page. If you have any issues with your account or questions regarding the program please contact us .
We currently ship to Andorra, Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Cook Islands, Denmark, Falkland Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hong Kong SAR, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Kuwait, Luxembourg, Macao SAR, Malta, Monaco, Montenegro, Netherlands, New Caledonia, Norway, Peru, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Switzerland, Taiwan, United Arab Emirates, United Kingdom, United States, New Zealand, Vatican City and South Africa.
Digital gift cards purchased from our online store can be redeemed in store or online.
Physical gift cards purchased from a Cable Melbourne store can be used in store only.
All styles are proudly designed in Melbourne, Australia.
We carry a mixture of pieces produced locally and off-shore. All products on our website include the country of manufacturing in their description. See our Australian made styles.