FAQ's

Orders purchased online can be returned by post to our online warehouse or at any standalone Cable boutique store within 14 days of receipt. Please check our Returns Policy conditions first before returning the item(s).

To return your item(s) by post, please complete the Returns Form that you received in your parcel. If you no longer have the form, you can download the domestic returns form and the international returns form.

We now offer returns and exchanges for online orders in store! To return your item(s) in store, take your email order confirmation with you. One of our friendly staff members will be happy to help process a refund, digital returns card, or an exchange.

For more information regarding Returns, please visit our returns page.

For international orders, you can return your item(s) within 30 days of receipt if you meet the conditions outlined in our Returns Policy.

Please note, international orders can only be returned for a refund or a digital returns card (valid for 12 months). Item(s) cannot be exchanged.

Items marked as FINAL SALE cannot be returned unless deemed faulty upon assessment. FINAL SALE items are clearly marked on the website and at checkout if purchased online and on the receipt if purchased in store.

Temporary sale promotions and markdown sale items purchased online can be returned for a refund or a digital returns card (valid for 12 months). Temporary sale promotions and markdown sale items purchased instore can only be returned for a digital returns card (valid for 12 months).

Please visit our Returns Policy for more information. 

We cannot facilitate online exchanges at this time. However, we now offer exchanges in store! Simply take your order confirmation to a standalone Cable store near you and one of our team members will be happy to help.

We recommend contacting the store first to check if the product you would like to exchange is available.

Please visit our Returns Policy for more information.

As per Afterpay's policy, online orders purchased using Afterpay can only be returned to our online warehouse for a full refund back to your Afterpay account. Afterpay orders do not qualify for a digital returns card and cannot be returned in store or exchanged.

A digital returns card is valid for 12 months from the date your return was processed. The returns card can be redeemed online and in store.

If you believe you’ve received faulty, damaged or incorrect items, please email info@cablemelbourne.com with the details and photos, if available. If the item is deemed to be faulty upon inspection of the photos, we’ll arrange for free postage for the garment(s) to be returned to us.

Once your order has been dispatched you will receive detailed tracking information via email as well as e-mail notifications from Australia Post. If you can not locate your tracking email, please contact us to re-send your details.

If you have not received your delivery within 10 working days of making your purchase please contact us and we will raise an enquiry with our shipping partners on your behalf.

To join the Cable Collective loyalty program, simply register your details here.

If you have purchased with us previously (online or in store) or you receive our emails but are not part of the Cable Collective, please register using the same email to ensure all your purchases are attached to the one account.

Please note, if you do not provide us with an email address you will not receive notifications of your rewards, gifts or program benefits.

When purchasing online, your Cable Collective rewards and gifts are redeemable on the cart page. Ensure you are logged into your account so you can access these benefits.

To learn more about earning rewards on purchases visit the Cable Collective page. If you have any issues with your account or questions regarding the program please contact us.

If you would like to update your details please contact us.

We currently ship to Andorra, Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Cook Islands, Denmark, Falkland Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hong Kong SAR, Iceland, Ireland, Isle of Man, Israel, Italy, Japan, Kuwait, Luxembourg, Macao SAR, Malta, Monaco, Montenegro, Netherlands, New Caledonia, Norway, Peru, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Switzerland, Taiwan, United Arab Emirates, United Kingdom, United States, Vatican City and South Africa.

For more information on shipping and delivery click here.

Digital gift cards purchased from our online store can be redeemed in store or online.

Physical gift cards purchased from a Cable Melbourne store can be used in store only.

All styles are proudly designed in Melbourne, Australia.

We carry a mixture of pieces produced locally and off-shore. All products on our website include the country of manufacturing in their description. See our Australian made styles.

If your desired item is out of stock, you can click ‘Find in Store’. This will locate any Cable stores that currently carry your style.
For more details regarding a sold out style, please contact us.

To learn how best to care for your Cable Melbourne garment please visit our fabrics & fibres page.

You can check if a product is available in a store by visiting the product page and clicking the button 'Find in Store'. This will open a window that will allow you to enter your location to see which stores near you have that product in stock. If unsure, please contact the store to confirm stock availability before visiting. You can find store contact details by visiting our store locator page.

1. Browse the website and when you find something you like, choose the desired size on the product page.

2. Click on the ‘CLICK & COLLECT’ button on the product page to check availability at our stores.

3. Add the product to your cart along with any other product you wish to purchase and proceed to checkout. 

4. At checkout, select ‘Pick Up’ as the shipping method and choose an available store. Note: If a store doesn’t have all items in your cart available for pick up, the Click & Collect pick up option won't appear. In this case, please select delivery for the entire order to be shipped to your home. 

5. Complete your payment online.

6. You will receive an order confirmation email immediately and a pick-up notification via email & SMS once your order is ready to be picked up. Please wait for this notification before heading to the store.

7. Bring your order confirmation and photo ID for pick up.

For store hours, visit our store locator page

Click & Collect requires all items in your cart to be available at the same store. If your preferred store isn’t showing, it’s likely they don’t have all your items available for pick up. You can check the item’s availability at different stores on our website. Please note that even if your order may not be available for in store pick up, it may still be available to be shipped to your home.

We aim to have your order ready within 24 hours (with the exception of public holidays and big sale periods). We’ll send you an email & SMS once your order is ready for collection. Please do not head into the store until you receive this notification.

Currently, Click & Collect is available at our Kings Arcade and Collins Place stores. We're planning to expand this service to more locations in early 2024 so please watch this space!

Our Click & Collect service is completely free, with no minimum spend required.

Please have your order confirmation email and a valid photo ID ready when you arrive for pickup for verification purposes.

For security reasons, orders must be collected by the person whose name is on the order, along with their proof of purchase and photo ID. Please contact our customer service team at info@cablemelbourne.com if you need assistance.

Pick up your order at the store you selected during checkout. You can find the store address and hours on our store locator page.

Once an order is placed, the pickup location cannot be changed. Please reach out to our customer service team for any order-related assistance at info@cablemelbourne.com.

You are required to collect your order within 7 days of receiving the notification to pick up. Please contact our customer service team at info@cablemelbourne.com if you need assistance.

Uncollected orders will be cancelled and refunded to the original payment method after 7 days. We’ll inform you via email if this occurs.

In the unfortunate event that your preferred store is unable to process your order for collection, our customer care team will be in contact to provide alternative options.

In accordance with our returns policy, you will have 14 days from order collection to return your order. For more information on returns please visit our returns policy.