Cable Melbourne FAQs

Once your order has been dispatched you will receive detailed tracking information via email as well as e-mail notifications from Australia Post. If you can not locate your tracking email, please contact us to re-send your details.

If you have not received your delivery within 10 working days of making your purchase please contact us and we will raise an enquiry with our shipping partners on your behalf.

Yes, we ship internationally to select countries. Please note that we are currently unable to ship to the USA or countries within the European Union while we review regulatory requirements.

For more information on shipping and delivery click here.

To be eligible for a return: 

• - Items must be unworn, unwashed and in their original condition 
• - All original tags must be attached 
• - Shoes must be returned in their original shoe box 
• - Items marked FINAL SALE cannot be returned or exchanged unless deemed faulty upon assessment. FINAL SALE items are clearly identified on the online product page, at checkout or on the in store receipt. 

For more information, visit our full Returns Policy.

Australian Online Orders
Eligible items can be returned within 14 days of receipt. 

International Online Orders
Eligible items can be returned within 30 days of receipt.

In Store Purchases
Eligible items purchased in store can be returned within 14 days of purchase to any standalone Cable boutique store. 

Click & Collect Orders
Click & Collect purchases can be returned within 14 days from the date of collection.

For more information, visit our full Returns Policy.

Eligible items can be returned within 14 days of receiving your order for a refund, returns voucher or exchange, subject to the return conditions.

We offer three return options through our Refundid returns portal. Choose from the following:

Instant Refund:
Receive an instant refund for your online purchase to your nominated bank account. Please note that orders paid with a gift card do not qualify for an instant refund, only a standard refund.

Instant Size Exchange
Exchange your item for a different size and we'll ship your new size to you free of charge. Your replacement order will be created as soon as you submit your return.

Standard Refund
If you prefer not to opt into an instant refund or exchange, lodge your return in the portal, select Standard Refund and you’ll receive a refund or return gift card within 7 business days from the date we receive your parcel.

Read more about Refundid in our FAQs.

Return Conditions
- Items must be unworn, unwashed and in their original condition 

- All original tags must be attached 

- Shoes must be returned in their original shoe box 

- Items marked FINAL SALE cannot be returned or exchanged unless deemed faulty upon assessment. FINAL SALE items are clearly identified on the online product page, at checkout or on the in store receipt. 

For more information, visit our full Returns Policy.

If you've placed an order from outside Australia and need to make a return, your item(s) can be returned within 30 days of receiving your order. 

Please note that international returns cannot be lodged through our online returns portal and cannot be returned to a Cable store. Eligible items can be returned by post for either a refund or returns voucher. 

To return your order, complete the returns form included with your parcel, securely package your item(s), and send them to our online returns warehouse using your preferred postal carrier. 

Returns Address
Cable Online Returns
4 Future Place
Truganina VIC 3029 Australia 

If you no longer have your returns form, you can download a new International Returns Form. 

Please ensure that both the sender's address and the online returns address are clearly visible on the outside of the parcel.

 
For more information, visit our full Returns Policy.

A returns voucher is valid for 12 months from the date your return was processed. The returns voucher can be redeemed online and in store. You will be emailed the the voucher number and pin.

Archive sale items marked as FINAL SALE cannot be returned unless deemed faulty upon assessment. FINAL SALE items are clearly marked on the website and at checkout if purchased online and on the receipt if purchased in store.

Temporary sale promotions and markdown sale items purchased online can be returned for a refund or a returns voucher (valid for 12 months). Temporary sale promotions and markdown sale items purchased instore can only be returned for a digital returns card (valid for 12 months).

Please visit our Returns Policy for more information. 

Yes, we offer Instant Size Exchanges via our returns partner Refundid.

How to lodge an Instant Exchange

1. 1. Click start a return
2. 2. Log in or create a Refundid account and enter your nominated bank account details. 
3. 3. Enter your order number and email address
4. 4. Select Instant Exchange then submit your exchange request. 
5. 5. Download your return label and send your item back within 7 days. 
6. 6. Add your tracking number in the Refundid portal. 

Your replacement order will be processed as soon as your exchange request is submitted and dispatched via standard shipping. 

Available for Australian online orders only.

For more information, visit our Refundid FAQs.

Please visit our Returns Policy for more information.

Online orders purchased with Afterpay: 

• - Must be returned to the online warehouse and cannot be returned in store. 
• - Are eligible for a refund back to the Afterpay account 
• - Are not eligible for a returns voucher

Instant Refunds and Afterpay 

If you choose an Instant Refund through Refundid, the refund process works differently from a standard Afterpay refund. 

Refundid will deposit the refund amount directly into your nominated bank account as soon as your return is approved. However, your Afterpay payment plan will remain active until you settle the outstanding balance with Afterpay.

What does this mean? 

• - Refundid sends your refund directly to your bank account 
• - Your Afterpay instalments are not automatically cancelled 
• - You remain responsible for any outstanding payments due to Afterpay 
• - You can use the funds received from Refundid to pay off your remaining Afterpay balance

Instant Exchanges are not available for orders paid using Afterpay.

Please visit our Returns Policy for more information.

Online Purchases
If you believe you have received a faulty, damaged or incorrect item, please contact our Customer Care team at info@cablemelbourne.com with your order details, description of the issue and photos, if possible. 

If the item is deemed faulty upon assessment, Cable will arrange return postage for the item(s). 

In Store Purchases
If the item was purchased in store, we recommend returning to the original store for assessment. If you require further information, please contact our Customer Care team at info@cablemelbourne.com. 

Digital gift cards purchased from our online store can be redeemed in-store or online.

Physical gift cards purchased from a Cable Melbourne store can also be used both in-store and online.

To use a gift card, enter the card number and pin at checkout in the Apply Gift Card section.

Gift cards are not valid at David Jones or stockists.

Gift cards are valid for 3 years from the issues date.

Cable will not replace any lost, stolen or damaged cards.

Visit our Gift Card Balance Checker page.

To join the Cable Collective loyalty program, simply register your details here.

If you have purchased with us previously (online or in store) or you receive our emails but are not part of the Cable Collective, please register using the same email to ensure all your purchases are attached to the one account.

Please note, if you do not provide us with an email address you will not receive notifications of your rewards or program benefits.

When purchasing online, your Cable Collective rewards are redeemable on the cart page. Ensure you are logged into your account so you can access these benefits.

To learn more about our reward tiers visit the Cable Collective Registration page. If you have any issues with your account or questions regarding the program please contact us.

If you would like to update your details please contact us.

1. Browse the website and when you find something you like, choose the desired size on the product page.

2. Click on the ‘CLICK & COLLECT’ button to check availability at our stores.

3. Add the product to your cart along with any other product you wish to purchase and proceed to checkout. 

4. At checkout, select ‘Pick Up’ as the shipping method and choose an available store. Note: If a store doesn’t have all items in your cart available for pick up, the Click & Collect pick up option won't appear. In this case, please select delivery for the entire order to be shipped to your home. 

5. Complete your payment online.

6. You will receive an order confirmation email immediately and a pick-up notification via email & SMS once your order is ready to be collected. Please wait for this notification before heading to the store.

7. Bring your order confirmation and photo ID for pick up.

For store hours, visit our store locator page. 

Click & Collect requires all items in your cart to be available at the same store. If your preferred store isn’t showing, it’s likely they don’t have all your items available for pick up.

You can check the item’s availability at different stores on our website. Please note that even if your order may not be available for in store pick up, it may still be available to be shipped to your home.

We aim to have your order ready within 24 - 48 hours (with the exception of weekends, public holidays and big sale periods it could take 48-72 hours). We’ll send you an email & SMS once your order is ready for collection. Please do not head into the store until you receive this notification.

Our Click & Collect service is completely free, with no minimum spend required.

Please have your order confirmation email and a valid photo ID ready when you arrive for pickup for verification purposes.

For security reasons, orders must be collected by the person whose name is on the order, along with their proof of purchase and photo ID. Please contact our customer service team at info@cablemelbourne.com if you need assistance.

Pick up your order at the store you selected during checkout. You can find the store address and hours on our store locator page.

Once an order is placed, the pickup location cannot be changed. Please reach out to our customer service team for any order-related assistance at info@cablemelbourne.com.

You are required to collect your order within 14 days of receiving the notification to pick up. Please contact our customer service team at info@cablemelbourne.com if you need assistance.

Uncollected orders will be cancelled and refunded to the original payment method after 14 days. We’ll inform you via email if this occurs.

In the unfortunate event that your preferred store is unable to process your order for collection, our customer care team will be in contact to provide alternative options. If the order was placed on a weekend, our team will be in touch the following business day.

In accordance with our returns policy, you will have 14 days from order collection to return your order. For more information on returns please visit our returns policy.

All styles are proudly designed in Melbourne, Australia.

We carry a mixture of pieces produced locally and off-shore.

If your desired item is out of stock, you can click ‘Find in Store’. This will locate any Cable stores that currently carry your style.

Or sign up on the product page to be notified when a style is back in stock.

For more details regarding a sold out style, please contact us.

To learn how best to care for your Cable Melbourne garment please visit our fabrics & fibres page.

You can check if a product is available in a store by visiting the product page and clicking the button 'Find in Store'. This will open a window that will allow you to enter your location to see which stores near you have that product in stock. If unsure, please contact the store to confirm stock availability before visiting. You can find store contact details by visiting our store locator page.