Returns


Thanks for shopping with us! We hope you love your new purchase, however it’s not exactly what you’re looking for, you can return your item(s) within 14 days of purchase for an exchange or refund. Please note that due to hygiene reasons, we are unable to accept returns for earrings unless deemed faulty by our team.

Online Returns Policy

  • Online purchases must be returned via postage to our Online Returns warehouse and at this time, cannot be returned to any of our stores. You can return your item(s) within 14 days of receiving your online purchase.
  • All returned item(s) must be unworn, unused and in their original condition with tags attached. Please be careful of makeup rubbing off on the garments.
  • We are unable to offer a refund for permanently marked down sale or outlet items, however you may exchange the item(s) or request a credit note which can be redeemed online or instore.
  • Full priced items or items purchased during a temporary promotional sale can be returned for a credit, exchange or refund with the refund processed back against the original payment method used.
  • Please be aware that we are unable to place items on hold as exchanges are subject to availability once your return arrives at our Online Returns warehouse.
  • Please note that customers are responsible for postage costs back to us. To avoid delays in delivery, we encourage you to use a registered postal service that offers parcel tracking. Cable Melbourne is not liable for the loss of returns in transit to us.
  • In the rare instance that you’ve received a faulty item, please contact us at info@cablemelbourne.com so we can make the necessary arrangements.


Credit For Online Returns

  • If you wish to return a permanently marked down sale or outlet item, you are welcome to request an online credit. Online credits can be used in store or online and are valid for 3 years.
  • You will receive an email with a digital gift card number & four-digit pin which can be entered at the checkout when shopping online.
  • To redeem the credit in store, simply present the digital voucher to a Cable team member to redeem it against your instore purchase.


How To Return Online Purchases

  • Please complete the Returns Postcard that you received with your original purchase and indicate on the form whether you are wanting a credit, exchange or refund.
  • If you’re after an exchange, please write the product name colour & size of the item(s) you are returning and the desired style in the space provided. In the instance that the item you would like to exchange your purchase for is unavailable we will contact you.
  • Please enclose the Returns Postcard and item(s) in a securely packaged parcel. Make sure the sender’s address and Online Returns address are clearly visible on the outside of the parcel.



Return Address:
Cable Melbourne
Att: Online Returns
Level 1, 20 Wilson Street
South Yarra 3141
VIC Australia

Instore Returns Policy

  • Instore purchases can be returned to any of our Cable Melbourne stores within 14 days of purchase with proof of purchase.
  • All returned item(s) must be unworn, unused and in their original condition with tags attached. Please be careful of makeup rubbing off on the garments.
  • We are unable to offer a refund for permanently marked down sale or outlet items, however you may exchange the item(s) or request a credit note which can be redeemed online or instore.
  • Full priced items or items purchased during a temporary promotional sale can be returned for a credit, exchange or refund with the refund processed back against the original payment method used.
  • In the rare instance that your item is faulty, please return the item to a Cable Melbourne store for an assessment from a team member and the necessary arrangements will be made.