We want you to be happy with the product you have purchased online. If you are not 100% satisfied your online purchase you can return your item/s by posting it back to our warehouse if the item is FULL PRICED.

To return or exchange an item, you must email us within 14 days of purchase at info@cablemelbourne.com and inform us of the reason. We will then provide you with further instructions via email info@cablemelbourne.com

Please note there are no refunds on sale items, exchanges will be permitted for equivalent value or higher.

Please note there are NO REFUNDS OR EXCHANGES on items purchased from OUTLET WAREHOUSE SALES. These purchases are FINAL.

Items should be returned new, unused, unworn, and with CABLE MELBOURNE tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure all goods are sent back as registered post. Please note that unidentified returns/exchanges may be returned to the sender.

Once we have received and inspected your returned items, we will send you an email to advise that we'll be sending out the exchange item, or processing your refund within 5 days. (Please allow up to 2 weeks for your refund to appear on your credit card statement.) Refunds will be processed using the original payment type. Credit card refunds will be processed against the original card used to make the purchase.

In the unlikely event of manufacturing faults, we will replace/repair the products at no cost to the customer. Please contact info@cablemelbourne.com immediately. In the event where you are returning or exchanging a faulty, damaged or incorrect item CABLE MELBOURNE will cover the postage cost.

All exchanges & returns purchased from a separate boutique/store will need to be returned to the place of purchase and will be governed by the terms and conditions of that business.

CABLE MELBOURNE is not liable for the loss of an item that is in transit to our online warehouse. It is recommended that you return your items using registered mail so you can track the parcel.