Cable Returns & Exchange Policy

To be eligible for a return: 

• - Items must be unworn, unwashed and in their original condition 
• - All original tags must be attached 
• - Shoes must be returned in their original shoe box 
• - Items marked FINAL SALE cannot be returned or exchanged unless deemed faulty upon assessment. FINAL SALE items are clearly identified on the online product page, at checkout or on the in store receipt. 

Australian Online Orders
Eligible items can be returned within 14 days of receipt. 

International Online Orders
Eligible items can be returned within 30 days of receipt.

In Store Purchases
Eligible items purchased in store can be returned within 14 days of purchase to any standalone Cable boutique store. 

Click & Collect Orders
Click & Collect purchases can be returned within 14 days from the date of collection.

The following online purchases are eligible for return: 

• - Full-price items 
• - Promotional sale items 
• - Permanent markdown items 
• - Items purchased using discount codes, promotional codes or vouchers 

If you've placed an order from outside Australia and need to make a return, your item(s) can be returned within 30 days of receiving your order. 

Please note that international returns cannot be lodged through our online returns portal and cannot be returned to a Cable store. Eligible items can be returned by post for either a refund or returns voucher. 

To return your order, complete the returns form included with your parcel, securely package your item(s), and send them to our online returns warehouse using your preferred postal carrier. 

Returns Address
Cable Online Returns
4 Future Place
Truganina VIC 3029 Australia 

If you no longer have your returns form, you can download a new International Returns Form. 

Please ensure that both the sender's address and the online returns address are clearly visible on the outside of the parcel. 

Eligible Click & Collect purchases can be returned within 14 days of collection. You can return your order in store or by post. Click and Collect orders cannot be returned via the Refundid portal. 

Returning by Post 

1. 1. Complete the Returns Form included with your order. If you no longer have the form, you can download and print the Click & Collect Returns Form.  
2. 2. Securely pack your item(s). 
3. 3. Include the completed form in your parcel. 
4. 4. Send your parcel to:

Cable Online Returns
4 Future Place
Truganina VIC 3029
Australia 

Please ensure that both the sender's address and the online returns address are clearly visible on the outside of the parcel.

Items purchased in a Cable boutique can be returned within 14 days of purchase, provided they meet our return conditions. In-store purchases cannot be returned to the online warehouse and must be returned to a Cable boutique. 

Full-price items are eligible for a refund, exchange or returns voucher. 

Sale & promotional items are eligible for an exchange or returns voucher. Not eligible for a refund. 

Items marked FINAL SALE cannot be returned or exchanged unless deemed faulty upon assessment. 

Purchases made in store and delivered to your home cannot be returned to the online warehouse. Must be returned to a standalone Cable boutique store within 14 days of receipt.

1. 1. Click start a return
2. 2. Log in or create a Refundid account and enter your nominated bank account details. 
3. 3. Enter your order number and email address.
4. 4. Select Instant Refund then submit your return request. 
5. 5. Download your return label and send your item back within 7 days. 
6. 6. Add your tracking number in the Refundid portal. 

If tracking information is not provided within 7 days, Refundid may reverse the instant refund. 

Available for Australian online orders only.

Orders paid with a gift card do not qualify for an instant exchange, only a standard refund.

For more information, visit our Refundid FAQs.

How to lodge an Instant Exchange

1. 1. Click start a return
2. 2. Log in or create a Refundid account and enter your nominated bank account details. 
3. 3. Enter your order number and email address
4. 4. Select Instant Exchange then submit your exchange request. 
5. 5. Download your return label and send your item back within 7 days. 
6. 6. Add your tracking number in the Refundid portal. 

Your replacement order will be processed as soon as your exchange request is submitted and dispatched via standard shipping. 

Available for Australian online orders only.

For more information, visit our Refundid FAQs.

Items purchased using discount codes, promotional vouchers, Cable Collective rewards and gift cards can still be returned provided they meet our return conditions and are not marked FINAL SALE.

Items purchased using Cable Collective rewards can still be returned, provided they meet our return conditions and are not marked FINAL SALE.

Please note that reward points earned on a purchase are not removed if the order is returned. However, if you redeemed a Cable Collective rewards voucher on the original order, that voucher will not be reissued once the return has been processed.

For example, if you redeem a $35 rewards voucher and later return the order, the original $35 voucher cannot be reinstated.

Returns vouchers are valid for 12 months from the date of issue and can be redeemed on future purchases both online and in Cable boutiques.

If your order was paid using a gift card, or partially paid with a gift card, and you select an Instant Refund, the refund amount paid via gift card will be automatically issued as a returns voucher and sent to you instantly via email. Any eligible balance paid by another payment method will be processed through the selected refund option.

Each voucher includes a voucher number and PIN, which can be used online or presented in-store.

Items purchased from David Jones concession stores or other Cable stockists must be returned to the original place of purchase and are subject to that retailer's returns policy.

Online orders purchased with Afterpay: 

• - Must be returned to the online warehouse and cannot be returned in store. 
• - Are eligible for a refund back to the Afterpay account 
• - Are not eligible for a returns voucher

Instant Refunds and Afterpay 

If you choose an Instant Refund through Refundid, the refund process works differently from a standard Afterpay refund. 

Refundid will deposit the refund amount directly into your nominated bank account as soon as your return is approved. However, your Afterpay payment plan will remain active until you settle the outstanding balance with Afterpay.

What does this mean? 

• - Refundid sends your refund directly to your bank account 
• - Your Afterpay instalments are not automatically cancelled 
• - You remain responsible for any outstanding payments due to Afterpay 
• - You can use the funds received from Refundid to pay off your remaining Afterpay balance

Instant Exchanges are not available for orders paid using Afterpay.

Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by Cable. We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country. Taxes are refundable and will be refunded at the time of return. 

Online Purchases
If you believe you have received a faulty, damaged or incorrect item, please contact our Customer Care team at info@cablemelbourne.com with your order details, description of the issue and photos, if possible. 

If the item is deemed faulty upon assessment, Cable will arrange return postage for the item(s). 

In Store Purchases
If the item was purchased in store, we recommend returning to the original store for assessment. If you require further information, please contact our Customer Care team at info@cablemelbourne.com.