In recent years there has been a rise in fraudulent websites, created by scammers, with the intention of scamming customers out of their money, personal and financial information.
Being aware of what to look out for when shopping online will arm you with the confidence to determine whether a website is legitimate or not. We've put together some information on red flags to look out for when shopping online:
Unusual Website Address
Cable Melbourne's official retail website address is www.cablemelbourne.com. That means the website will always begin with www.cablemelbourne.com
In some instances, scammers may use a website address that is very similar to Cable's official website address. For example, adding a dash, underscore or additional word at the end:
In other instances, scammers may use a completely different website address and lure you in with heavily discounted prices. As a general rule of thumb, if it looks too good to be true, then it probably is.
Authorised Sellers & Stockists
Cable Melbourne has one online store that operates out of Australia and standalone retail stores in Australia only. Cable Melbourne products are available at a number of authorised stockists, including David Jones and independant retailers that operate online and in retail stores. If you are unsure, please reach out to our customer service team.
Heavily Discounted Prices
Scam websites will often advertise Cable Melbourne products at heavily discounted prices to appeal to customers. The general rule of thumb is that if it looks too good to be true, then it probably is.
Missing Information or Poor Grammar
A scam website will look similar to the official Cable Melbourne website from the first glance but if you look a little more closely, you’ll usually find that the scam website may contain spelling mistakes and poor grammar. It may also be missing information like how to return or exchange the goods.
Often a scam website may be missing an ABN on its Terms & Conditions page. Check the Terms & Conditions page (usually located at the bottom of the website) to see if there’s an Australian Business Number associated with the business.
Check Customer Service Contact Details
Check the website’s address of operation closely. Cable Melbourne's support office is based in Melbourne, Australia. It’s likely that the website has listed an address that is outside of Australia and/or doesn’t exist.
Another red flag to look out for is the customer service email address. Cable Melbourne's legitimate email addresses end with @cablemelbourne.com (XXXXXXX@cablemelbourne.com) and scammers may use free email services like Gmail to create an email address for their scam website.
Social Media Ads
The social media space is also seeing an increase in scam accounts that advertise heavily discounted products using an illegitimate social media account. All social media advertising activity is promoted by our official social media accounts with the following social media handles:
Unsure and Need Assistance?
If you encounter a suspicious website selling Cable Melbourne products and are unsure about its legitimacy, please contact our customer service team before you make any purchases on the website. Our customer service team will be able to advise whether it is a legitimate website or not.
If you come across a scam website promoting Cable Melbourne products, we’d appreciate it if you could report this to us by contacting firstname.lastname@example.org with the website address of the site so we can request