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    GENERAL

    All orders will be dispatched within 24 hours of placing the order on a business day. If an order is placed on a weekend or on a public holiday, the order will be dispatched the following business day. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. Please note; we dispatch daily, Monday–Friday excluding all national and Victorian public holidays.

    Your order will be delivered by Australia Post E-parcel. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. We require a signature on every delivery to ensure your product is safe - If you are wanting the item to be left on your premise please specify in the notes section of your checkout.

    For Australia Post orders, the parcel will be redirected to your local post office for pick up. Once we have dispatched your order, you will receive a dispatch confirmation e-mail with all your tracking details and notifications.

    PLEASE NOTE: DURING SALE TIMES, ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR ORDERS TO BE DISPATCHED.

    AUSTRALIAN ORDERS

    • FREE Standard Shipping Australia wide for all purchases OVER $150.00
    • Standard Shipping times apply for all orders UNDER $150 - a standard $10.00 shipping fee will apply.
    • Australia Post - Express Post is available and will cost $15 per order chargable at checkout.
    • Your order will be delivered by Australia Post through an E-Parcel service in approx. 3-7 business days
    • Tracking from Australia Post E-Parcel will be emailed directly to the customer notifying the status of the parcel
    • A signature will be required on delivery unless notified by customer.

    CANCELLATIONS

    Should you wish to cancel your order, you must email us immediately.  Majority of orders are dispatched by 1:30pm the day the order is placed – unless it is placed during the weekend or on a public holiday. Please note that shipped orders cannot be cancelled.

    INTERNATIONAL ORDERS

    International freight charges are as follows and will be sent via Australia Post with tracking:

    • USA, UK, Hong Kong $35.00

    Cable Melbourne is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. 

    International customers may have to pay import duties and/or customs clearance fees. For information, please contact your local customs office. Country-specific customs duties, taxes and clearance fees are the responsibility of each individual customer. Unclaimed or refused deliveries may incur additional fees. 

    Please note, Cable Melbourne is unable to refund duties and taxes for international orders that are returned. Depending on the country, you may be able to contact your local customs offices directly for a refund of these costs. Please contact your local customs offices for more information regarding duties and taxes.

    DELAYS

    Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these times, please allow an additional 3 business days for your order to be delivered. In the event that your order is affected by delay, Customer Care will contact you immediately or if you have any concerns, please contact info@cablemelbourne.com.

    We want you to be happy with the product you have purchased online. If you are not 100% satisfied your online purchase you can return your item/s by posting it back to our warehouse if the item is FULL PRICED.

    Returning by mail

    To return or exchange an item, you must email us within 14 days of purchase at info@cablemelbourne.com and inform us of the reason. We will then provide you with further instructions and supply you with a RAN (returns authorisation number) via email info@cablemelbourne.com

    Sale and Outlet Items

    Please note there are no refunds on sale items, exchanges will be permitted for equivalent value or higher.

    Please note there are NO REFUNDS OR EXCHANGES on items purchased from OUTLET WAREHOUSE SALES. These purchases are FINAL.

    Items should be returned new, unused, unworn, and with CABLE MELBOURNE tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

    All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure all goods are sent back as registered post. Please note that unidentified returns/exchanges may be returned to the sender.

    Once we have received and inspected your returned items, we will send you an email to advise that we'll be sending out the exchange item, or processing your refund within 5 days. (Please allow up to 2 weeks for your refund to appear on your credit card statement.) Refunds will be processed using the original payment type. Credit card refunds will be processed against the original card used to make the purchase.

    Faulty Items

    In the unlikely event of manufacturing faults, we will replace/repair the products at no cost to the customer. Please contact info@cablemelbourne.com immediately. In the event where you are returning or exchanging a faulty, damaged or incorrect item CABLE MELBOURNE will cover the postage cost.

    All exchanges & returns purchased from a separate boutique/store will need to be returned to the place of purchase and will be governed by the terms and conditions of that business.

    CABLE MELBOURNE is not liable for the loss of an item that is in transit to our online warehouse. It is recommended that you return your items using registered mail so you can track the parcel.