All orders will be dispatched within 24 hours of placing the order on a business day. If an order is
placed on a weekend or on a public holiday, the order will be dispatched the following
business day. Once an order has been dispatched, we cannot change the delivery address so please ensure
you have provided the correct details. Please note; we dispatch daily, Monday–Friday excluding all
national and Victorian public holidays.
Your order will be delivered by Australia Post E-parcel.
If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted
delivery card will be left. We require a signature on every delivery to ensure your product is safe - If you are wanting the item to be left on your premise please specify in the notes section of your checkout.
For Australia Post orders, the parcel will be redirected to your local post office for pick up.
Once we have dispatched your order, you will receive a dispatch confirmation e-mail with all your tracking details and notifications.
PLEASE NOTE: DURING SALE TIMES, ALLOW AN ADDITIONAL 3 BUSINESS DAYS FOR ORDERS TO BE DISPATCHED.
- FREE Standard Shipping Australia wide for all purchases OVER $150.00
- Standard Shipping times apply for all orders UNDER $150 - a standard $10.00 shipping fee will apply.
- Australia Post - Express Post is available and will cost $15 per order chargable at checkout.
- Your order will be delivered by Australia Post through an E-Parcel service in approx. 3-7 business days
- Tracking from Australia Post E-Parcel will be emailed directly to the customer notifying the status of the parcel
- A signature will be required on delivery unless notified by customer.
Should you wish to cancel your order, you must email us immediately. Majority of orders are dispatched
by 1:30pm the day the order is placed – unless it is placed during the weekend or on a public holiday.
Please note that shipped orders cannot be cancelled.
International freight charges are as follows and will be sent via Australia Post with tracking:
- USA, UK, Hong Kong $35.00
Cable Melbourne is not responsible for loss or damage of your order in transit. This responsibility is
passed on to you as soon as we hand your order over to the shipping company.
International customers may have to pay import duties and/or customs clearance fees. For information,
please contact your local customs office. Country-specific customs duties, taxes and clearance fees are
the responsibility of each individual customer. Unclaimed or refused deliveries may incur additional
Please note, Cable Melbourne is unable to refund duties and taxes for international orders that are
returned. Depending on the country, you may be able to contact your local customs offices directly for a
refund of these costs. Please contact your local customs offices for more information regarding duties
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. During these
times, please allow an additional 3 business days for your order to be delivered. In the event that your
order is affected by delay, Customer Care will contact you immediately or if you have any concerns,
please contact email@example.com.