RETURNS + EXCHANGES
To return or exchange an item, you must email us within 7 days of purchase at firstname.lastname@example.org and inform us of the reason. We will then provide you with further instructions and supply you with a RAN (returns authorisation number) via email email@example.com
Please note there are no returns or exchanges on sale items.
Items should be returned new, unused, unworn, and with CABLE MELBOURNE tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
All shipping costs associated with the return of goods are the responsibility of the consumer. Please make sure all goods are sent back as registered post.
Please note that unidentified returns/exchanges may be returned to the sender.
Once we have received and inspected your returned items, we will send you an email to advise that we’ll be sending out the exchange item, or processing your refund within 5 days. (Please allow up to 4 weeks for your refund to appear on your credit card statement.)
In the unlikely event of manufacturing faults, we will replace/repair the products at no cost to the customer. Please contact firstname.lastname@example.org immediately.
All exchanges & returns purchased from a separate boutique/store will need to be returned to the place of purchase and will be governed by the terms and conditions of that business.
Once you have received your RAN please send your return to Cable Melbourne’s head office attention:
Returns and Exchanges
139 Canterbury Road
Toorak VIC 3142 Australia
Australia: 03 9827 7527
International: +61 (0) 3 9827 7527